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Opening QuickBooks splash screen displays and disappears without opening QuickBooks

While opening QuickBooks, you may see the Opening QuickBooks splash screen but QuickBooks does not open.

Opening QuickBooks screen Flashes and goes away


The following troubleshooting steps are for the Windows operating system, which is not an Intuit product. The steps can become complex if errors occur while repairing or uninstalling .NET Framework. If you are not comfortable doing these steps on your own, Intuit recommends you consult with your computer's manufacturer or other computer professional.

How to fix it

Intuit recommends more than one solution for this problem. The first solution may solve your problem, or you may need to try all of them to resolve the issue. For best results, perform the solutions in the order shown.  


If you have this problem while opening QuickBooks:

  1. Make sure your Windows regional settings are set to English (United States).
  2. Windows Server 2003: Download and run this tool from Microsoft to try and resolve the issue.

If this does not resolve the issue in 2013 or 2014, proceed below.

Solution 1: Run reboot.bat.

Solution 2: Rename the QBWUSER.INI.

Solution 3: Rename the EntitlementDataStore.ecml file.  Note: You may have to re-register QuickBooks after renaming this file.

Solution 4: Perform a Clean Install.

Solution 5: Run the QBInstall Tool to repair damaged Microsoft components.


Optional: Our Development Team is always looking for ways to improve the product! After using the steps in this article, please provide feedback on what you did or how helpful this article was.



KB ID# SLN54420
11/29/2015 4:16:37 AM
PPRDQSSWS404 9132 Pro 2016 73f09e