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QuickBooks File Doctor: Fix your company file or network (US, CA, and UK)

If you're reading this article, it's probably because you're having trouble with QuickBooks, most likely at a particularly inconvenient time. We want to get you back up and running as quickly as possible.

This article can help you if:

  • You can't open your company file, or
  • You get a 6xxx error, or
  • You get an H202 error (error opening QuickBooks over a network or multi-user setup issues)


Important:
If you're having problems opening the program or installing QuickBooks, run the QuickBooks Component Repair Tool before using QuickBooks File Doctor to rule out program or Windows related issues.

Note: For QuickBooks 2014 R5 and later, you may be prompted to run the internal (built-in) version of File Doctor. If so, please see the (Built-in) File Doctor for QuickBooks 2014 R5 and later article for more information.

How to use the QuickBooks File Doctor

Important: If you already have a version of File Doctor on your computer, proceed with downloading and installing File Doctor from this article to ensure you have the latest release.

  1. Once the download is complete, double-click qbfd.exe and follow the on-screen instructions to install the QuickBooks File Doctor.
  2. Once the File Doctor is finished installing, it will automatically open. If not, double-click on the green File Doctor icon on your desktop.
    • Note: If you do not see it opening, look for a green wrench icon in your Windows taskbar.
  3. If you see a message that you need administrator rights to continue, click Yes.
  4. Select one of the following options:
    o Both file damage and network connectivity - if you suspect your company file is damaged, or you see a 6xxx error when you try to open your company file (data file problems).
    o Network connectivity only - if you are using QuickBooks in a multi-user setup and get an H202 error when you try to open your company file (network errors).
  5. If prompted, enter the Admin password for your company file, and then click Next.
  6. Choose one of the following options, if prompted to share your company file:
    o Yes - if you are running File Doctor on the computer hosting the company file (your Server).
    o No - if you are running File Doctor on a computer that is not hosting the company file (your Workstation).

Optional: Please tell us how the QuickBooks File Doctor did. If you ran into any problems, please tell us the details (such as what error you had, what year of QB, and what OS you hav).

File Doctor limitations
  • You must be connected to the internet to upload the file for manual repair (if presented with the option).
    • Your company file must be smaller than 2 GB to upload through this tool.
    • You can resume the download while the tool is still open. However, if the tool is closed, the upload will start again.
  • You must be logged in as the Windows Administrator to run network diagnostics.
  • If Windows User Account Control (UAC) is turned ON, the tool will be re-launched with elevated administrator privileges.
  • For data damage related issues, the File Doctor works on .qbw or .qba files only. (Learn more about file extensions.)
  • File repair and Network diagnosis is on by default.
KB ID# HOW12723
12/22/2014 6:50:27 AM
PPRDQSSWS406 9102 Pro 2013 027a14