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Troubleshoot QuickBooks Online Banking issues and errors, including OL and OLSU errors

You may receive an OL or OLSU error (or no error code at all) when you set up an account for online services or attempt to download transactions.

This may be caused by:

  • A problem at your bank (sometimes referred to as your financial institution or FI).
    • Their servers may be down.
    • They may have made changes to their name that require you to update it in QuickBooks.
    • They may have made changes regarding whether they allow either Web Connect or Direct Connect.
  • A problem with your Internet connection.
  • A problem with one or more accounts in your company file.

This article guides you through basic troubleshooting steps that will help you isolate the cause of the problem and possibly resolve it.

Detailed instructions

Intuit recommends a series of 5 troubleshooting processes to investigate and resolve Online Banking issues. The first process may solve your problem, or you may need to try all 5. For the best results, perform the processes in the order shown.

Important:

Are you currently connected to the Internet?

  • No: You must be connected to the Internet to download online banking transactions.
  • Yes: Continue. 

Are you on the latest release for your QuickBooks application?

Have you ever performed a successful download of transactions from your bank to this QuickBooks company file?

  • No: Please contact your bank to verify your account information and that the bank is not experiencing any outages before proceeding with troubleshooting your issue.
  • Yes: Continue.

Does QuickBooks have proper access to the Internet? 

  • Yes: Continue

Are you able to log in to your account outside of QuickBooks through the website?

  • No: Please contact your bank to verify your account information and that the bank is not experiencing any outages before proceeding with troubleshooting your issue.
  • Yes: Proceed with the following troubleshooting processes.

 

If these steps do not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.

 

KB ID# HOW16085
7/23/2014 7:33:17 PM
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