You may receive an OL or OLSU error (or no error code at all) when you set up an account for online services or attempt to download or view transactions.
Some examples include: OLSU-1011, OLSU-1013, OLSU-1016, OL-202, OL-203, OL-205, OL-206, OL-209, OL-231 and OL-232. OL-301, OL-332, OL334, OL-392 and OL-393.
This may be caused by:
This article guides you through basic troubleshooting steps that will help you isolate the cause of the problem and possibly resolve it.
Troubleshooting steps for setup, download or import of online banking transactions.
Intuit recommends a series of 5 troubleshooting processes to investigate and resolve Online Banking issues. The first process may solve your problem, or you may need to try all 5. For the best results, perform the processes in the order shown.
Are you currently connected to the Internet?
Are you on the latest release for your QuickBooks application?
Have you ever performed a successful download of transactions from your bank to this QuickBooks company file?
Are you able to log in to your account outside of QuickBooks through the website?
Switch to Classic Register view:
Note: Register mode can be more forgiving in regards to the ofx formatting standards banks are required to use for statement download or import.
If you do NOT receive an error message: This indicates that you have overcome a slight glitch in the Internet connection with your bank. Your transactions have downloaded and you can stop the troubleshooting process.
If you receive the same error message: This indicates that the problem is not caused by a glitch in your Internet connection. Please continue to Process 2.
If you receive the same error message: This typically indicates that there is a problem at your bank. Please contact your bank to verify your account information, check for server outages and report the problem.
If the bank is unable to identify any server, account or connection issues, proceed to Process 5 to collect the log files for review. Intuit will report problems directly to your financial institution for resolution.
If you do NOT receive an error message: This indicates that the problem is not with your bank. Please continue to Process 3.
Important: before you perform the following steps, you must clear any pending transactions. This includes matching any previously downloaded transactions that have not been matched. See Merge online bank or credit card accounts with the exact same bank name for more information.
In the Chart of Accounts, Merge the old (problem account) into the new account:
Important: An Inability to edit or merge an account may indicate damage in your data file. Contact QuickBooks Technical Support for further assistance.
If you receive the same error message: This indicates that the problem did not originate with this account. If you have more than one account set up for online banking, continue to Process 4.
If you do NOT receive an error message: This indicates that you have fixed the issue with the account. Your transactions have downloaded and you can stop the troubleshooting process.
Note: this process can take some time if you have several accounts set up for online banking.
In the Chart of Accounts, at the bottom of the window, select the Include inactive checkbox, then proceed to deactivate all accounts set up for online services.
If the troubleshooting steps above did not resolve, proceed to Process 5.
If these steps do not resolve the issue, you can read discussions and post messages and questions relating to your issue on the Intuit QuickBooks Community site for free or you can contact a technical support agent for additional guidance. Fees may apply.