When you attempt to open QuickBooks, you see the following error, or no error at all (nothing happens aka freezes or freezing):
QuickBooks stopped working
If you are getting this error when working in QuickBooks, please see the While working in QuickBooks, QuickBooks closes unexpectedly article for more information.
If you encountered this error while working in the Bank Feeds module in QuickBooks 2014, please see the Error: QuickBooks has stopped working while working in the bank feeds module in 2014 article for more information.
There are several possible causes for this issue:
The following troubleshooting steps are for the Windows operating system, which is not an Intuit product. The steps can become complex if errors occur while repairing or uninstalling .NET Framework. If you are not comfortable doing these steps on your own, Intuit recommends you consult with your computer's manufacturer or other computer professional.
Intuit recommends 7 solutions for this problem. The first solution may solve your problem, or you may need to try all possible solutions to resolve the issue. For best results, perform the solutions in the order shown.
Sometimes when working in Windows, the folder permissions where you keep your company files can change/become corrupted. This is not an Intuit issue, but a system issue. If you have any problems with the steps below or this does end up fixing it, please consult a qualified IT professional to repair the folder permissions.
Note: If the company file opens successfully, then there may be some folder/permission damage in your original file location and Intuit recommends it be repaired by a qualified IT professional or you can manually check folder permissions by following the steps in the set up folder permissions to share company files article.
Note: If you use a non-English (United States) regional setting, please see the Change Windows regional settings article for more information as this error can be caused by non US regional settings.
Optional: Our Development Team is always looking for ways to improve the product! After using the steps in this article, please provide feedback on what you did or how helpful this article was.